Return and Refund Policy

Last updated: 17 november 2025

At The Matcha Lab, we want you to love your matcha. If something isn’t right, we’re here to help.

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original, unopened packaging
   
• Be in the same condition in which you received it
   
• Have proof of purchase (order number or receipt)
   

Please note:
We do not cover the cost of return postage. Customers are responsible for arranging and paying for the return shipping.

Items that cannot be returned:

• Opened or used matcha products
   
• Perishable food or beverage items that have been opened
   
• Sale items or promotional items
   
• Gift cards
   

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 7–10 business days. Timing may vary depending on your bank or payment provider.

Shipping costs are non-refundable.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as appropriate.

We do not offer direct exchanges. If you would like a different item, please return the original order (following the policy above) and place a new order.

For return requests or questions, reach us at:
contact@thematchalab.co.uk